Leading Central American Business and Technology Service Provider Accelerates Growth of a Leading IT Services Provider to the Hospitality Sector
GUATEMALA CITY–(BUSINESS WIRE)–#acquisition–Allied Global BPO (“Allied”), a leading global provider of Business and Technology services provisioned to both US and Latin American clients from a network of delivery centers located throughout the US, Guatemala and Honduras, today announced that it had completed an investment in CallTek BPO, Inc. (“CallTek”), a provider of technical support services to 65% of the hotels in North America. Management will retain significant ownership in the business. The Financial terms of the private transaction were not disclosed.
CallTek’s 500+ employees provide network operations, engineering, customer service, technical support, field services and logistics services to North American clients from two state-of-the-art delivery centers in Cebu and General Santos, Philippines. The Company continues to attract blue-chip Hospitality clients seeking an IT and BPO provider capable of servicing all touchpoints of their customers in real-time – whether by voice, E-Mail, chat, web or social media.
“Allied’s transaction with CallTek leverages our strong expertise in the BPO sector where we have made many investments over the last several years,” said Manuel Gordo, Founder and Chief Executive Officer. “Allied has processed more than $2 billion of hotel reservations for The Travel & Hospitality sector, and CallTek is well-positioned to expand their portfolio of services to Central and South American clients.”
“Allied brings world-class expertise in the Business and Technology services space and will work with management to help accelerate CallTek’s growth,” said Tony Espinoza, CEO of CallTek. “With Allied, we now have the scale and expertise to take-on any size project and can offer our clients a blend of on-shore, near-shore and off-shore delivery capabilities. We are excited about the opportunities ahead for our global clients and employees as we augment our services to include Allied’s capabilities and extend our delivery capabilities from these new regions.”
About Allied Global BPO
Allied serves North and Central American blue-chip clients in the Telecommunications/Cable, Travel & Hospitality, Entertainment, Utility and Hi-Tech sectors from state-of-the-art delivery centers located throughout the US, Guatemala, Honduras and the Philippines. The Company’s 5,000+ global employees provision an integrated portfolio of services, including sales, customer relationship management, help desk, network management, application development and other back-office support. Allied’s strategy is to grow organically and by completing synergistic acquisitions and corporate carve-outs. For more information, please visit www.alliedglobal.com.