By Caribbean News Global contributor
CASTRIES, St Lucia – The post-pandemic corporate world calls for modalities and skills that protect both the customer experience and team cohesion within a new virtual realm, says The Caribbean Electric Utility Service Corporation (CARILEC) and have inspired the focus of CARILEC’s 2021 Human Resource, Corporate Communications and Customer Service (HRCCCS) conference.
The two- day virtual conference starts on March 23 and will be held under the theme “The New World of Human Connections: Click, Connect and Inspire”.
CARILEC’s role as the agency at the helm of the Caribbean region’s energy sector transition, a major pillar of its mandate is professional development, innovation, and advocacy.
According to CARILEC’s learning and development manager, Sophia Primus, “communications, as the central ingredient in team effectiveness needs, to be “reimagined” and “reformatted” to fit the space in which companies meet with and serve their internal and external customers,” and “while the virtual space was already a domain in use by large multinational organisations, the post-pandemic reality is that even small units and localized teams are socially-distant, with much of our human connections forcibly evolving to a virtual format”, she said.
In this milieu, Primus explained that human resource management (HRM) systems and processes are “pivotal in ensuring that employees can successfully navigate ever-changing workplace protocols. Customer service delivery is another consideration as businesses strive to service and exceed the needs and expectations of a virtually-adaptive customer base.”
The HRCCCS conference is targeted towards customer service, corporate communications and public relations personnel, social media strategists, human resource managers and specialists and senior management personnel in the energy, electricity, corporate, public, and private sectors.
CARILEC said in a press release: “This year’s conference agenda is quite diverse with a series of panel discussions, networking forums, discussion boards on current issues, keynote sessions and author tables. Additionally, a specialised utility update meeting with CARILEC utility members will take place on March 25, during which utilities will share their experiences in manouvering their operations to navigate the challenges presented by COVID-19 and planning for post-pandemic.”
(HRCCCS) conference is highly regarded as the leading senior-level summit for these disciplines in the Caribbean, South & Central Americas.
“For the practitioner, it is a rare opportunity to engage in in-depth discussions with senior customer service personnel, corporate communications officers and human resource specialists operating in the energy and electricity industries. These discussions are critical in a time where organisations are forced to execute compulsory changes to ensure their sustainability and relevance,” the press release concluded.